Shipping Policy

Effective Date: January 1, 2025

At D'onix, we are committed to delivering your jewelry securely and with the highest standards. Please review our shipping practices outlined below.

Order Dispatch Time

Orders are typically dispatched within 10–15 business days from the date of order placement. This time frame allows for:

Product availability and quality checks
Verification and certification processes from leading authorities such as HRD or GIA

We ensure that each piece meets our quality and authenticity standards before shipment.

Processing Time

Once ready, your order is processed for packaging and shipping within 1–3 business days. Custom or made-to-order items may require additional handling time.

Shipping Methods

We offer both domestic and international shipping via trusted courier services. Shipping options and fees are clearly displayed at checkout.

Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your delivery status in real-time.

Delays

While we strive to ship all orders on time, D'onix is not responsible for delays caused by the courier or customs. However, our team is always available to assist you in case of issues.