Frequently Asked Questions

Find answers to your questions about Eurus Engagement Rings

Custom & Personalized Orders

Yes, we offer fully custom design services. Our expert designers will work closely with you to bring your dream ring to life. The process typically takes 4-6 weeks and includes detailed sketches and 3D renderings for your approval.

Absolutely! You can customize elements such as metal type, gemstone choice, engraving, and finish on many of our existing designs.

Pricing varies based on design complexity, materials, and stones. After the initial consultation, we provide a detailed quote for your custom order.

Moissanite & Metal

Moissanite is a lab-created gemstone that rivals diamond in brilliance and durability. It has a refractive index higher than diamond, making it exceptionally sparkly, and ranks 9.25 on the Mohs scale of hardness.

We offer a variety of metals including 14K and 18K gold (yellow, white, and rose), platinum, and sterling silver.

Yes, Moissanite offers exceptional brilliance and durability at a more affordable price point compared to diamonds.

Processing & Shipping

Processing typically takes 3-4 weeks depending on the complexity of the order and availability of materials.

We offer standard, expedited, and overnight shipping with full insurance on all orders.

Yes, we ship worldwide. Shipping costs and times vary depending on destination.

Return, Resize & Repair

We offer a 30-day return policy on most items, provided they are in original condition. Custom orders may have different terms.

Yes, we offer resizing services for many ring styles. Please contact us for details and pricing.

We provide expert repair services including stone replacement, polishing, and fixing prongs.

General Questions

Our rings are handcrafted by skilled artisans in our dedicated studio.

We recommend regular cleaning with mild soap and warm water, and professional cleaning annually.

Yes, we provide a limited warranty covering manufacturing defects.

Still have questions?

Our customer service team is here to help you

Customer Service Hours:

Monday - Friday: 9:00 AM - 6:00 PM EST