Return Policy
Effective Date: January 1, 2025
At D'onix, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 14 calendar days to return an item from the date you received it. The item must be unused and in the same condition you received it. It must also be in the original packaging with receipt or proof of purchase.
Non-Returnable Items
Custom or personalized items, pierced jewelry (such as earrings), and items purchased on sale are not eligible for returns.
Return Process
To initiate a return, please contact our support team at donixx925@gmail.com with your order number. We will provide you with return instructions.
Refunds
Once we receive your item, we will inspect it and notify you of the status. If approved, we will initiate a refund to your original method of payment. Processing times may vary depending on your bank or card issuer.
Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable unless the return is a result of our error.